Return and Pricing Policies
You may return your purchase for any reason within 30 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs. The RMA must be issued within this 30 day period, and the item must be received in our distribution center within 40 days of the original purchase in order to qualify for a return/exchange.
There will be a 15% restocking fee charged for all returns that were not due to an error on our part, shipping damages, or DOA / Defective product. Custom screens may incur additional restocking fees per the manufacturer.
All Draper items may incur up to a 50% restocking fee.
Please contact Projector Screen Store customer service via LIVE CHAT or at 1-800-637-3181, with any questions regarding this policy, prior to purchase.
All refunds will be given in the same form as the original payment. If you paid via a credit card, that credit card will be used for the credit amount to be processed. Refunds may take up to 48 hours to reflect on your bank statement.
Since ALL of our products over $49 are offered with free shipping, our actual outbound shipping costs will also be deducted from your return refund. You will also be responsible for all return shipping costs.
Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where round trip shipping costs will be deducted from your refund.
Please note: custom made/ordered items are not returnable.
All returns must include the following:
- Original packaging (manufacturer's box, Styrofoam, plastic bags, etc.)
- Manufacturer documentation (manuals, warranty cards, registration information, etc.)
- The return must be complete and include all accessories (transformers, antennas, remote controls, batteries, software disks, etc.)
- Original intact UPC bar code. Do not cut out the UPC code (for rebates or any other reason) until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA or credit request status.
- Valid Return Merchandise Authorization (RMA). To receive your RMA please contact our customer support department and be sure to have your order # handy.
Freight Damage :
Damaged merchandise will be replaced and/or repaired at our discretion. It is the responsibility of the purchaser to inspect ALL shipments received for freight damage. If you find that merchandise has been freight damaged, simply refuse the shipment unless it is shipped via FedEx/UPS.
If the item is shipped via truck, make the truck driver wait for you while you inspect the item. Failure to inspect the item will result in loss of protection.
If you cannot check the item at the time of delivery, or if the trucking company will not give you the time to check, MARK THE PACKAGE DAMAGED , and keep the box for review later. If the item happens to have concealed damage, we will then be able to process a return claim.
If UPS/FedEx leave the package at the door and you are not available to inspect it for freight damage, you need to call your FedEx/UPS office within 24 hours of delivery and file an immediate freight claim to report damage in addition to calling us for replacement parts.
DOA / Defective Items :
If your item arrives Dead on Arrival (DOA) or is defective upon receipt, please contact Customer Service immediately for an RMA #. DOA/Defective items can be returned for exchange only. If you do not want a replacement unit sent out, than the standard return policy and restocking fee will be applicable to the order.
Items in your Shopping Cart will always reflect the most recent price displayed on the item's product detail page. Please note that this price may differ from the price shown for the item when you first placed it in your cart. Placing an item in your cart does not reserve the price shown at that time. It is also possible that an item's price may decrease between the time you place it in your cart and the time you purchase it.
Some discounts are limited-time offers. Also, as the discount we are able to offer for any item is dependent upon its availability, the Projector Screen Store price will necessarily change on occasion.
Despite our best efforts, a small number of the items in our catalog may be priced incorrectly. If an item's correct price is higher than our stated price, we will attempt to contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Length of time for the issued credit to appear in your account is based on your individual bank or card issuer.
Projector Screen Store makes every possible effort to provide as current and accurate product information as is available to us from the manufacturers and distributors of the products we sell. Product information from these manufacturers and / or distributors is subject to change at any time. Projector Screen Store reserves the right to update information on our website at any time without notice.
Information on this website regarding product, features, services and manufacturers - including pricing, availability, shipping and special offers - may include typographical errors, omissions or inaccuracies. These errors will be corrected upon discovery.If you are not fully satisfied with your product purchase, you may return it as per our standard return policy.